Terms & Conditions
These Terms and Conditions govern your use of Zita Clean LLC, including our website and our SMS and email communications programs. By using our services or opting into our communications, you agree to these Terms and our Privacy Policy.
1. Program Description
Zita Clean LLC may send SMS and email messages to users who opt in. Messages may include promotional offers, service updates, appointment confirmations, and appointment reminders. Message frequency may vary.
2. Consent to Receive Messages
By providing your phone number and opting in, you authorize Zita Clean LLC to send text messages to your mobile number. Consent is not a condition of purchase.
3. Opt Out
You can cancel the SMS service at any time. Just text "STOP" to the 602-905-6891. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
4. Opt In Again
If you want to rejoin after opting out, you can opt in again using the same method you used to enroll originally.
5. Help and Support
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@zita-clean.com or 602-905-6891.
6. Message Frequency and Rates
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
7. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
8. Privacy
Your use of the messaging program is also governed by our Privacy Policy. You can view it here: Privacy Policy
9. Changes to Terms
We may update these Terms from time to time. Updates will be posted with a new Last Updated date.
11. Booking, payment and refunds
Prices shown on this website are the full amount for the home you describe. They already include the 3% card processing fee, and nothing further is added at checkout.
Payment is taken in full when you book. Your cleaning is confirmed once payment clears, and the time you chose is not held for you until then.
Cancelling. Cancelling more than 72 hours before your appointment is free, and you are refunded in full. Inside that window our cancellation fee applies — $75 between 72 and 24 hours before — and the rest of what you paid is refunded. To cancel within 24 hours of your appointment, please call us on (602) 905-6891 so we can go through it with you.
If we cannot do the work. If we have to cancel, or the time you booked turns out not to be available, you are refunded in full and no fee applies.
If something is missed. Tell us and we will come back and put it right. Please let us know as soon as you can after the clean, so we can see it and fix it.
Refunds go back to the card you paid with. Your bank decides how quickly it appears, which is usually a few working days.
To cancel, change or ask about a booking, call (602) 905-6891 or email info@zita-clean.com.
12. Contact
Questions about these Terms can be sent to:
Phone: 602-905-6891
Email: info@zita-clean.com
If you have any questions regarding privacy, please read our privacy policy: https://zita-clean.com/privacy-policy
